Limited Lifetime Warranty

Our Commitment

Northline Cabinetry will replace or repair kitchen cabinets that have been subject to defects in materials and workmanship from the date of purchase for the lifetime of the original purchaser. This warranty is limited to the original purchaser for residential applications only. It is expressly limited to repair or replacement of the defective part at the discretion of Northline Cabinetry, and does not include labor for removal or replacement.

This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as they age. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered the nature of the material in relation to their environmental exposure and are not covered under this warranty.

Discontinued Styles & Finishes

Please note that cabinet styles and finishes can be discontinued by the manufacturer, which is beyond the control of Northline Cabinetry. If the cabinets you purchased are no longer available or discontinued by the manufacturer, or if we no longer sell that particular finish/manufacturer, we will do everything we can to assist. However, we may not be able to get parts or replacements. If we no longer sell that manufacturer but are still able to get parts, you would only be charged the cost of the parts plus shipping. If we are no longer able to get parts from the manufacturer but are able to locate the parts needed through another source, you would only be charged the cost of the parts plus shipping.

Replacement Policy

Northline Cabinetry reserves the right to determine the most cost-effective and efficient method to correct defective merchandise. This may include repairing or replacing a single component rather than the full cabinet.Northline Cabinetry and its manufacturers determine what is "defective" — not the customer. Pictures will be required to receive replacement parts.

Climate Considerations

Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. If you install our product in an extremely humid area or in a building without air-conditioning, you can expect the cabinet components to change dimensionally. This change is usually more in width than height. Cabinets are designed to accommodate some of this dimensional change, and most cabinets feature hinges with significant adjustability. Please note: if you leave your cabinets in direct sunlight, over time the color can fade. This is not a manufacturer's defect and would not be covered under our warranty.

Warped Doors

There are three reasons why cabinet doors may warp or appear warped:

• Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a home goes through a complete heating and cooling season. The manufacturer requires that doors go through a complete heating and cooling season before replacements are considered. A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.
• Improperly installed cabinets can cause doors to appear warped. The manufacturer requires that doors be tested for warp before replacements are considered.
• Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. The manufacturer requires the doors be tested for warp before replacements are considered.
• The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.

Door Height Warp Tolerance

Warp is indicated when the gap is greater than:

• 12" or less — gap greater than 1/16"
• 13" to 24" — gap greater than 1/8"
• 25" to 41" — gap greater than 3/16"

Wood & Finish Characteristics

Graining differences, as well as normal color change, can be expected. Different wood species in all finishes exhibit color change when exposed to different types of light. Plywood, veneer, and MDF panels and accessories will stain differently than hardwoods and will vary in color, graining, sheen and tone depths. All wood species will exhibit other characteristics, including knots, pinholes, sap runs and darkening with age.

Maple

Maple is a close-grained hardwood that is predominately white to creamy white, with occasional reddish brown tones. Maple typically features uniform graining as compared to other wood species. Characteristic markings may include fine brown lines, wavy or curly graining, bird's eye dots and mineral streaks. These natural characteristics are normal and should not be considered defects.

Straight Grain Oak

Its elegant, straight-grained appearance sets it apart from the more common "cathedral grain" properties of plain sawn red oak. With inherent enhanced stability, straight grain red oak is a more desirable, higher value alternative to plain sawn for any red oak application. These natural characteristics are normal and should not be considered defects.

Cherry

Cherry is characterized by its red undertones, but may vary in color from white to a deep, rich brown. A close-grained wood with fairly uniform texture, cherry wood reveals pin knots and curly graining. All types of wood mature with time, and it is especially true for cherry wood, of which the finish will slowly mature or mellow to a rich, darker tone. These natural characteristics are normal and should not be considered defects.

Birch

Birch is a medium-density hardwood with a distinct, moderate grain pattern that ranges from straight to curly or wavy. The predominant sapwood color is white to creamy yellow, while the heartwood varies in color from medium or dark brown to reddish brown. These natural characteristics are normal and should not be considered defects.

Painted Finishes

Painted woods offer a classic look for your cabinetry. Paint will develop hairline cracks in the finish, most notable around the joints — especially miter joints. This is a result of natural expansion and contraction of the wood. MDF center panels are commonly used with painted door styles to help with the stability of the door. Painted doors require more maintenance for chips, marks, residue from normal kitchen use, and hand/fingerprints. Paint may have a slight difference in tones between doors, drawer fronts, face frames and moldings.

Glazed Finishes

Glazing is most visible in contours where "hang-up" would occur (areas where the glaze gathers and is more visible). Glaze adds depth, dimension and understated sheen. Glazing results in each piece being unique and individualized. When choosing glazing, please understand that each cabinetry component will have a finish appearance that is slightly different from the next. Additional maintenance may be required for painted doors against chips, marks, hand/fingerprints, and residue from normal kitchen use.

Questions About Your Warranty?

Our team is ready to help. Reach out anytime and we'll walk you through coverage, claims, or care instructions.